MezbanPOS Support Center

Get help during service hours through WhatsApp, email, and self-serve guides. We designed this page so owners and staff can find answers quickly without waiting on a single form response.

Fastest Channel

WhatsApp Support

Best for urgent issues while your restaurant is live. Share screenshots or short videos and get guided steps.

Open WhatsApp
Business Channel

Email Support

Use email for account-level and non-urgent requests. Include your restaurant name and issue details for faster resolution.

Email Support
Product Feedback

Feature Requests

Share product gaps, ideas, and workflow feedback. Every request is logged and reviewed by the product team.

Submit Suggestion

Self-Serve Resources

Use these guides for quick setup and troubleshooting without waiting for an agent.

Full Product Documentation Detailed feature and workflow reference Frequently Asked Questions Plans, offline mode, multi-terminal, and pricing First-Day Setup Checklist Go live from signup in five guided steps Blog & Guides Operational tips for restaurants in Pakistan

Quick Start Troubleshooting

Run this checklist when setup is incomplete or billing flow is not working as expected.

  • Step 1: Verify shop settings, tax, and receipt footer.
  • Step 2: Confirm menu categories/items are active.
  • Step 3: Ensure at least one cashier account is active.
  • Step 4: Open shift with opening cash float before billing.
  • Step 5: Place a test order and verify receipt output.
  • Step 6: If issue persists, contact WhatsApp support.
Escalate on WhatsApp Open Documentation

Support FAQ

What details should I send when reporting an issue?

Share restaurant name, exact issue, where it happens in the flow, and a screenshot if possible. This helps us resolve faster.

Can I request training for my staff?

Yes. Message us on WhatsApp and ask for onboarding guidance. We can share a recommended first-day setup flow.

How do I request a new feature?

Use the Suggestions page. We track requests and use them for product planning.